Refund & Return Policy
At The Enchantic, we take pride in the craftsmanship of our artisans. Because each item is handmade and unique, we have established the following guidelines for returns and refunds to support both our customers and our makers.
1. The Nature of Handmade Goods
As stated in our terms, slight variations in color, texture, and finish are inherent to the hand-crafting process. These variations are not considered defects but are part of the artistic value of your purchase.
2. Eligibility for Returns
Standard Items: You have 14 days from the date of delivery to request a return for non-customized products.
Condition: Items must be returned in their original, unused condition and in their original packaging.
Custom & Personalized Orders: Due to their bespoke nature, items made to your specific requirements are non-returnable and non-refundable unless they arrive damaged or defective.
3. Damages and Issues
Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, contact us immediately at [Insert Support Email]. We will work with the artisan to evaluate the issue and make it right via a replacement or a full refund.
4. Return Process
To initiate a return:
Contact our support team with your order number and reason for return.
Once your return is accepted, we will provide instructions on where to send your package.
Shipping Costs: Unless the item is defective, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
The refund will be processed back to your original payment method.
Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.