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Privacy Policy

1. Introduction

At The Enchantic, we respect your privacy and are committed to protecting the personal data you share with us. This policy describes how we collect, use, and safeguard your information when you visit our website or make a purchase from our artisan collection.

2. Information We Collect

To provide you with a seamless shopping experience, we collect the following:

  • Personal Identifiers: Name, shipping address, billing address, email address, and phone number.

  • Payment Information: Securely processed via our third-party payment gateways (we do not store your full credit card details on our servers).

  • Technical Data: IP address, browser type, and cookies to improve website functionality and user experience.

3. How We Use Your Information

We use your data to:

  • Process and fulfill your orders for handmade goods.

  • Communicate with you regarding order updates or customer service inquiries.

  • Send you "enchanting" updates, newsletters, or promotional offers (only if you have opted in).

  • Comply with legal obligations and prevent fraudulent activity.

4. Sharing with Artisans and Third Parties

To bring our products from the studio to your home, we share necessary information with:

  • Artisans: Only the specific shipping details required for a maker to fulfill and send your handcrafted item.

  • Service Providers: Trusted partners who assist with payment processing, shipping, and website analytics.

  • Legal Requirements: If required by law to protect our rights or comply with a judicial proceeding.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, please note that no method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee its absolute security.

6. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.

  • Opt-out of marketing communications at any time by clicking "unsubscribe" in our emails.

  • Disable cookies through your browser settings, though this may affect some website features.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically.